October 2018 32 * Vol. 40, No. 9 Features 23 32 47 47 Diving Deep It's getting harder to find workers of all skill levels, so bakers must set new bait to attract talent. With Class and Style JSB Industries' key to success involves putting customers first by listening carefully to everything they say. Making Pie a Priority Sales during the holidays are sweet and easy for pies, but a more creative approach to products and packaging generates a consistent preference. 23 Cover: Ovens are necessary in the baking process, and respect, good operational practices and proper design will keep them running smoothly and safely. This month's oven technology feature reminds bakers that respecting the oven and its flame can prevent fires and explosions. ©Regormark - stock.adobe.com www.bakingandsnack.com / October 2018 Baking & Snack 9http://www.bakingandsnack.com