MILLER BAKING CO. times even the third time. But it was about not giving up and just hiring people." He focused on hiring people who shared his commitment to quality and service. "It's not just about me. If I don't have people who embody quality and service, the company isn't going to be successful. And finding those people is not easy. You have to keep searching until you do." Mr. Miller found those people through recruiters as well as by promoting from within. Some employees have been working for Miller Baking Co. for 20 to 30 years and were hired by his father. When Mr. Miller took over the company, he recognized leadership capabilities in some of the employees, invested in them and promoted them. One of the current shift managers started out as a route driver 20 years ago. "Our HR manager started out in customer service with my dad 25 years ago," he said. "We recognized her commitment to the business, and we invested in her edSoft pretzel buns are racked and baked in double rack ovens. WHEN PROOFING FLOOR SPACE IS TIGHT... 44 Baking & Snack May 2018 / www.bakingandsnack.com