Baking & Snack - May 2018 - 121

INDUSTRY INSIGHT
Jim Kline
jkline@theensolgroup.com

Change is inevitable,

C

but it can be managed.

Change is ongoing and, one can argue, unavoidable. On
a personal level, change results from a need to respond
to the variability of factors that affect our family, health,
social relationships, economics, communities and the
environment around us. As we know, businesses face the
same pressures from internal and external factors that
seem to remain in constant motion. Given that change
surrounds us, one would think we would become masters at handling it. But, as we well know, change - and
managing it - can be difficult.
A variety of continuous improvement systems have
been used with different levels of success by manufacturers from bun production to aircraft and by familyrun businesses to multinational corporations. The one
thing all these initiatives were designed for and reported
to deliver was positive change. Yet, when CEB, a bestpractice insight and technology company, studied 400
continuous improvement initiatives, they found less
than 35% succeeded.
Why is it when the goal is to make things better,
change is so difficult?
I suggest we need only look inward for the answer.
Our natural reaction is to ask, "Why?" The questions,
apprehension and feelings continue until the inevitable
event - change - happens.
There are several ways to ensure that change is
effective.
A good starting point is with analysis of the operation. What is actual performance? What are the actual
costs? What are the limitations and/or influencers to actual cost and performance? The current operation needs
to have performance documented and quantified and
the root causes understood. With the current operations
defined, what is the vision for the future? It is also time
to consider what the impact on the operation and the

business will be if changes are not made. The analysis
also enables a clear articulation of the compelling reason
for the change.
It also provides a true understanding of who benefits from it ... and who will not. If the change is
not positive for the individuals affected, it will be a
hard sell. For example, if a change necessitates job restructuring (as it frequently does), the business gains
through cost reduction. However, some employees
will see it as an increase in work or as job enrichment
while others will see their jobs disappear. Consider
who benefits and who does not, and plan to address
the needs and questions of each. With planning,
even job reductions can be minimized or mitigated
through hiring freezes, use of temporary workers and
retraining initiatives.
With the background work prepared, it is time to
plan how to move from today to the future. What resources will be needed? What will it cost? How long will
it take? How will it be managed? How will it be monitored? How will it be communicated? What will be the
results or the outlook if change is undertaken?
With a complete foundation and defined plan, it is
time to get employees involved and the things in motion. Communication with the workforce is essential.
Be prepared for varying feedback; employees may not
process the change the same as you and I do. Expect
the hard questions, and be prepared with the appropriate answers. In short order, it should not be hard to gain
employee involvement and create a participative environment around needed change.
Lastly, as change is made, manage it, monitor it and
make corrections as needed. Remember, it is the end vision that you are targeting, and as others get involved,
the path to that vision may vary a bit.

*

www.bakingandsnack.com / May 2018 Baking & Snack 121


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Table of Contents for the Digital Edition of Baking & Snack - May 2018

http://digitalbs.bakingbusiness.com/sosland/bs/2019_11_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_10_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_09_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_08_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_07_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_06_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_05_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_04_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_03_01
http://digitalbs.bakingbusiness.com/sosland/bs/2019_02_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_12_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_11_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_10_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_09_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_08_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_07_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_06_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_05_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_04_01
http://digitalbs.bakingbusiness.com/sosland/bs/2018_03_01
http://www.nxtbook.com/sosland/bs/2018_02_01
http://www.nxtbook.com/sosland/bs/2017_12_01
http://www.nxtbook.com/sosland/bs/2017_11_01
http://www.nxtbook.com/sosland/bs/2017_10_01
http://www.nxtbook.com/sosland/bs/2017_09_01
http://www.nxtbook.com/sosland/bs/2017_08_01
http://www.nxtbook.com/sosland/bs/2017_07_01
http://www.nxtbook.com/sosland/bs/2017_06_01
http://www.nxtbook.com/sosland/bs/2017_05_01
http://www.nxtbook.com/sosland/bs/2017_04_01
http://www.nxtbook.com/sosland/bs/2017_03_01
http://www.nxtbook.com/sosland/bs/2017_02_01
http://www.nxtbook.com/sosland/bs/2016_12_01
http://www.nxtbook.com/sosland/bs/2016_11_01
http://www.nxtbook.com/sosland/bs/2016_10_01
http://www.nxtbook.com/sosland/bs/2016_09_01
http://www.nxtbook.com/sosland/bs/2016_08_01
http://www.nxtbook.com/sosland/bs/2016_07_01
http://www.nxtbook.com/sosland/bs/2016_06_01
http://www.nxtbook.com/sosland/bs/2016_05_01
http://www.nxtbook.com/sosland/bs/2016_04_01
http://www.nxtbook.com/sosland/bs/2016_03_01
http://www.nxtbook.com/sosland/bs/2016_02_01
http://www.nxtbook.com/sosland/bs/2015_12_01
http://www.nxtbook.com/sosland/bs/2015_11_01
http://www.nxtbook.com/sosland/bs/2015_10_01
http://www.nxtbook.com/sosland/bs/2015_09_01
http://www.nxtbook.com/sosland/bs/2015_08_01
http://www.nxtbook.com/sosland/bs/2015_07_01
http://www.nxtbook.com/sosland/bs/2015_06_01
http://www.nxtbook.com/sosland/bs/2015_05_02
http://www.nxtbook.com/sosland/bs/2015_04_01
http://www.nxtbook.com/sosland/bs/2015_03_01
http://www.nxtbook.com/sosland/bs/2015_02_01
http://www.nxtbook.com/sosland/bs/2014_12_01
http://www.nxtbook.com/sosland/bs/2014_11_01
http://www.nxtbook.com/sosland/bs/2014_10_01
http://www.nxtbook.com/sosland/bs/2014_09_01
http://www.nxtbook.com/sosland/bs/2014_08_01
http://www.nxtbook.com/sosland/bs/2014_07_01
http://www.nxtbook.com/sosland/bs/2014_06_01
http://www.nxtbook.com/sosland/bs/2014_05_01
http://www.nxtbook.com/sosland/bs/2014_04_01
http://www.nxtbook.com/sosland/bs/2014_03_01
http://www.nxtbook.com/sosland/bs/2014_02_01
http://www.nxtbook.com/sosland/bs/2013_12_01
http://www.nxtbook.com/sosland/bs/2013_11_01
http://www.nxtbook.com/sosland/bs/2013_10_01
http://www.nxtbook.com/sosland/bs/2013_09_01
http://www.nxtbook.com/sosland/bs/2013_08_01
http://www.nxtbook.com/sosland/bs/2013_07_01
http://www.nxtbook.com/sosland/bs/2013_06_01
http://www.nxtbook.com/sosland/bs/2013_05_01
http://www.nxtbook.com/sosland/bs/2013_04_01
http://www.nxtbook.com/sosland/bs/2013_03_01
http://www.nxtbook.com/sosland/bs/2013_02_01
http://www.nxtbook.com/sosland/bs/2012_12_01
http://www.nxtbook.com/sosland/bs/2012_11_01
http://www.nxtbook.com/sosland/bs/2012_10_01
http://www.nxtbook.com/sosland/bs/2012_09_01
http://www.nxtbook.com/sosland/bs/2012_08_01
http://www.nxtbook.com/sosland/bs/2012_07_01
http://www.nxtbook.com/sosland/bs/2012_06_01
http://www.nxtbook.com/sosland/bs/2012_05_01
http://www.nxtbook.com/sosland/bs/2012_04_01
http://www.nxtbook.com/sosland/bs/2012_03_01
http://www.nxtbook.com/sosland/bs/2012_02_01
http://www.nxtbook.com/sosland/bs/2011_12_01
http://www.nxtbook.com/sosland/bs/2011_11_01
http://www.nxtbook.com/sosland/bs/2011_10_01
http://www.nxtbook.com/sosland/bs/2011_09_01
http://www.nxtbook.com/sosland/bs/2011_08_01
http://www.nxtbook.com/sosland/bs/2011_07_01
http://www.nxtbook.com/sosland/bs/2011_06_01
http://www.nxtbook.com/sosland/bs/2011_05_01
http://www.nxtbook.com/sosland/bs/2011_04_01
http://www.nxtbook.com/sosland/bs/2011_03_01
http://www.nxtbook.com/sosland/bs/2011_02_01
http://www.nxtbook.com/sosland/bs/2010_12_01
http://www.nxtbook.com/sosland/bs/2010_11_01
http://www.nxtbook.com/sosland/bs/2010_10_01
http://www.nxtbook.com/sosland/bs/2010_09_01
http://www.nxtbook.com/sosland/bs/2010_08_01
http://www.nxtbook.com/sosland/bs/2010_07_01
http://www.nxtbook.com/sosland/bs/2010_06_01
http://www.nxtbook.com/sosland/bs/2010_05_01
http://www.nxtbook.com/sosland/bs/2010_04_01
http://www.nxtbook.com/sosland/bs/2010_03_01
http://www.nxtbook.com/sosland/bs/2010_02_01
http://www.nxtbook.com/sosland/bs/2009_12_01
http://www.nxtbook.com/sosland/bs/2009_11_01
http://www.nxtbook.com/sosland/bs/2009_10_01
http://www.nxtbook.com/sosland/bs/2009_09_01
http://www.nxtbook.com/sosland/bs/2009_08_01
http://www.nxtbook.com/sosland/bs/2009_07_01
http://www.nxtbook.com/sosland/bs/2009_06_01
http://www.nxtbook.com/sosland/bs/2009_05_01
http://www.nxtbook.com/sosland/bs/2009_04_01
http://www.nxtbook.com/sosland/bs/2009_03_01
http://www.nxtbook.com/sosland/bs/2009_02_01
http://www.nxtbook.com/sosland/bs/2008_12_01
http://www.nxtbook.com/sosland/bs/2008_11_01
http://www.nxtbook.com/sosland/bs/2008_10_01
http://www.nxtbook.com/sosland/bs/2008_09_01
http://www.nxtbook.com/sosland/bs/2008_08_01
http://www.nxtbook.com/sosland/bs/2008_07_01
http://www.nxtbook.com/sosland/bs/2008_06_01
http://www.nxtbook.com/sosland/bs/2008_05_01
http://www.nxtbook.com/sosland/bs/2008_04_01
http://www.nxtbook.com/sosland/bs/2008_03_01
http://www.nxtbook.com/sosland/bs/2008_02_01
http://www.nxtbook.com/sosland/bs/2007_12_01
http://www.nxtbook.com/sosland/bs/2007_11_01
http://www.nxtbook.com/sosland/bs/2007_10_01
http://www.nxtbook.com/sosland/bs/2007_09_01
http://www.nxtbook.com/sosland/bs/2007_08_01
http://www.nxtbook.com/sosland/bs/2007_07_01
http://www.nxtbook.com/sosland/bs/2007_06_01
http://www.nxtbook.com/sosland/bs/2007_05_01
http://www.nxtbook.com/sosland/bs/2007_04_01
http://www.nxtbook.com/sosland/bs/2007_02_01
http://www.nxtbook.com/sosland/bs/2006_12_01
http://www.nxtbook.com/sosland/bs/2006_11_01
http://www.nxtbook.com/sosland/bs/2006_10_01
http://www.nxtbook.com/sosland/bs/2006_09_01
http://www.nxtbook.com/sosland/bs/2006_08_01
http://www.nxtbook.com/sosland/bs/2006_07_01
http://www.nxtbook.com/sosland/bs/2006_06_01
http://www.nxtbook.com/sosland/bs/2006_05_01
http://www.nxtbook.com/sosland/bs/2006_04_01
http://www.nxtbook.com/sosland/bs/2006_03_01
http://www.nxtbook.com/sosland/bs/2006_02_01
http://www.nxtbook.com/sosland/bs/2005_12_01
http://www.nxtbook.com/sosland/bs/2005_11_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_10_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_09_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_08_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_07_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_06_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_05_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_04_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_03_01
http://digitalbs.bakingbusiness.com/sosland/bs/2005_02_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_12_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_11_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_10_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_09_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_08_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_07_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_06_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_05_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_04_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_03_01
http://digitalbs.bakingbusiness.com/sosland/bs/2004_02_01
http://digitalbs.bakingbusiness.com/sosland/bs/2003_12_01
http://digitalbs.bakingbusiness.com/sosland/bs/2003_11_01
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